CHOOSE YOUR STYLE
Designed For Life ESSENTIALS
BEST SELLERS
AS SEEN ON
SEDENA ON THE GO
Style Inspiration
MATCH YOUR BAGS
FAQ
Frequently Asked
Questions
What is the standard return policy?
We accept returns for eligible items within 14 calendar days of delivery for orders placed directly on our website, provided the merchandise is pristine, unused, unworn, and free of any stains, odors, or signs of use. To qualify for a return, you must also include all original tags, hardware protectors, and the original dust bag packaging.
How do refunds work?
Instead of issuing refunds to your original payment method, we process all standard eligible returns as Sedena Store Credit. This store credit is delivered directly to your email as a digital gift card that never expires and can be used effortlessly toward any future purchase on our website.
Can I exchange my bag for a different color?
We do not offer direct exchanges at this time, but our return workflow makes it incredibly easy to get the exact piece you want. Simply return your eligible product to receive your instant digital Store Credit, and then use that balance to place a brand-new order for the different style or color that best fits your lifestyle.
What should I do if my item arrives damaged?
If your order arrives damaged, defective, or contains the incorrect item, please contact our customer care team within 7 days of delivery so we can quickly resolve the issue. When reaching out, be sure to include your Order Reference ID, a brief description of the defect, and clear photographs showing both the product and the packaging.
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